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FAQ
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How do I place an order?You can place an order directly on our website by adding your desired items to the cart and proceeding to the checkout. Alternatively you can visit our showroom or contact our customer service team to place an order.
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Do you offer international shipping?No as of now we do not provide international shipping.
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What is your return and exchange policy?We have a flexible return and exchange policy within a specified timeframe. Please refer to our Returns and Exchanges policy for detailed information on eligibility, procedures, and any associated costs.
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Can I get my jewellery resized?Yes, we offer resizing services for select jewellery pieces. Please contact our customer service team for further assistance and information on resizing options.
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Can I get Your jewellery engraved?Yes, we offer engraving services for select jewellery pieces. Personalized engravings can add a special touch to your jewellery. Please contact our customer service team to discuss engraving options and pricing.
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How can I contact your customer service?You can reach our customer service team by phone, email, or through the contact form on our website. Our dedicated representatives are available to assist you with any inquiries or concerns you may have.
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Do you offer Your jewellery repairs?Yes, we provide repair services for damaged or broken jewellery. Please contact our customer service team to assess the repair needs and to get further assistance.
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Can I track my order?Yes, once your order is shipped, we will provide you with a tracking number. You can use this number to track the status of your package through our website or the shipping carrier's website.
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Is my personal information secure?We prioritize the security of your personal information. We have robust data protection measures in place and handle your data in accordance with our Privacy Policy.
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Where is your showroom located?Our showroom is located in the heart of Rajkot, Gujarat. The exact address and directions can be found By Searching IvaanJewels On Google
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