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Cancellation & Refund

  • You can cancel your order for a product at no cost within 48 business hours of placing the order, except for fast-shipping products.

  • If this timeline is exceeded, a 10% cancellation fee will be levied on the total bill.

  • However, you can get your product exchanged at 100% of its value post 48 business hours of order placement or before the order gets dispatched.

  • Upon cancelling orders placed using gift cards, the gift card amount will be refunded to the Wallet. Moreover, we would not be able to accept the cancellation of Gold coins/bars, frames, customized jewellery, gift cards and loose solitaires under any circumstances.

There may be certain orders that we might be unable to process due to certain reasons:

  • IvaanJewels solely reserves the right to refuse or cancel any order.

  • Certain criteria for cancellation of order includes that may result in your order being cancelled include inaccuracy or errors in product or pricing information, or problems identified by our credit and fraud avoidance department.limitations on quantities available for purchase, In such case if customer has placed the order and payment is made and if we are unable to Provide the product/products or customer cancel their order before order status update in processing (order processing time may take 24-48 working hours), full paid amount will be refunded to customer within 10-15 working days in same payment mode as you paid.​ Also if the order is cancelled by the customer after being processed, the amount of that order won't be refunded.

  • The recipient, upon signing the delivery receipt, acknowledges the receipt of the product in terms of the order placed with the Company.

  • The Company is not liable to the Customer / recipient for any refund / replacement, under any circumstances, for any subsequent complaints with respect to such deliveries If the recipient is not available at the time of delivery, the Company / courier agent shall try and deliver the item thrice before returning the same to us.

  • All costs for re-shipment and handling in the case of non-delivery to the Member shall be chargeable to the Member. In such case the order will be cancelled and the voucher amount of such product will not be refundable. 

  • may at its sole discretion, reserves the right to cancel any particular order.

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